Quality Management in the Board Room

Building the Executive Business Case for EQMS

According to Pilgrim, quality leaders today are facing new challenges and opportunities presented by changing global markets, disruptive technologies, new regulations, and social media. Their quality management maturity has not increased quickly enough to keep pace, largely due to chronic underinvestment. When done right, quality extends throughout the enterprise and provides unique value across all functions.

However, quality is stuck in a catch-22. It must break out of the silo to achieve its potential value, but the lack of perceived value reduces support from other leaders and top executives. Support from top executives plays a crucial role in the long-term effectiveness of quality.

Three elements that quality needs to thrive:

• Top-down support
• Executive voice
• Sustained resources

Quality leaders need to gain executive sponsorship and need a positive compelling event to accomplish this goal. This positive, controllable, and compelling event is the executive business case, connected to either existing strategic objectives or new strategic objectives such as the Internet of Things (IoT).

This e-book by Pilgrim provides the insight you need to build the case for quality and gain executive support for your efforts:

• What are the compelling events that drive executive sponsorship of quality?
• How does executive sponsorship impact quality maturity?
• Which metrics are critical to building the case for quality?

Download the e-book to learn more.