--- title: "Competitive Business Solutions Case Study: Procedure Improvement • Generis" description: CBS successfully transformed a Tier 2 supplier's manufacturing process, achieving on-time deliveries and meeting revenue targets. Full case study available. image: https://blog.generisgp.com/hubfs/Untitled%20design%20(74).png --- [Skip to content](https://blog.generisgp.com/blog/2019/04/04/competitive-business-solutions-case-study-procedure-improvement#main-content) [![Generis Logo full Colour (Large) (1)](https://blog.generisgp.com/hs-fs/hubfs/Generis%20Logo%20full%20Colour%20(Large)%20(1).png?width=773&height=112&name=Generis%20Logo%20full%20Colour%20(Large)%20(1).png "Generis Logo full Colour (Large) (1)")](https://blog.generisgp.com/blog) - [Manufacturing](https://blog.generisgp.com/blog/tag/manufacturing) # Competitive Business Solutions Case Study: Procedure Improvement - April 4, 2019 [Generis](https://blog.generisgp.com/blog/author/generis) [Competitive Business Solutions (CBS)](http://www.cbsteam.com/) executed an intensive process to address a long list of deficient processes that were a drag on product quality and threatened the client’s ability to meet a key financial commitment. The five and a half-month project spanned hundreds of process improvement efforts and a concerted effort to upgrade the skills of a mostly junior workforce. An important emphasis was placed on maintaining critical production equipment and instilling new levels of discipline and individual accountability. The result: significant reductions in unit labor hours, defect rates, and product rework; a return to on-time deliveries; and achievement of the client’s fiscal 2017 revenue target. **Client** A Tier 2 supplier of wings with revenues of more than $3 billion, contracted with Competitive Business Solutions in 2017. **Overview** The client took over production from a tier 1 supplier that was reducing its manufacturing footprint. The plant had seen significant turnover in both its leadership and labor along with sustained inattention to capital improvements and routine maintenance. These circumstances seriously threatened the client’s ability to meet customer demands for delivery, cost, and quality. *Click through to access the full case study [here](https://generisgp.com/wp-content/uploads/2019/02/Competitive-Business-Solutions-Case-Study.pdf).* [![](https://blog.generisgp.com/hubfs/Imported_Blog_Media/Competitive-Business-Solutions-Case-Study-pdf-232x300.jpg)](https://generisgp.com/wp-content/uploads/2019/02/Competitive-Business-Solutions-Case-Study.pdf) ![Generis](https://blog.generisgp.com/hubfs/Square!-1.png) ## [Generis Generis is a Full-Service Organizer of World Class Business Summits.](https://blog.generisgp.com/blog/author/generis) [Visit Homepage](https://generisgp.com/) ## RELATED NEWS [![](https://blog.generisgp.com/hubfs/ASC26%20Post%20Summit%20Recap.jpg)](https://blog.generisgp.com/blog/celebrating-10-years-of-the-american-supply-chain-summit) [Supply Chain](https://blog.generisgp.com/blog/tag/supply-chain), [Summit](https://blog.generisgp.com/blog/tag/summit), [Summit Recap](https://blog.generisgp.com/blog/tag/summit-recap) ### [A Decade of Supply Chain Excellence: Recapping the 10th Annual American Supply Chain Summit](https://blog.generisgp.com/blog/celebrating-10-years-of-the-american-supply-chain-summit) Introduction The [American Supply Chain Summit](https://supplychainus.com/) celebrated a major milestone in 2026—its 10th anniversary! 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